Recently I got an email reminder to extend my premium account with Spotify, this was in fact updating my payment data also. First, I received an email to tell me to update this, for me this immediately raised the question was this “fishing”? However, by looking at it, it was not and could login through a link to update my payment data. By clicking on a link, it got me to my payment information;
Continue reading “How secure is your payment information with 3rd parties?”
In 2016, China will surpass the US to become the world’s largest retail e-commerce market, with sales expected to top $899.09 billion this year, representing almost half (47.0%) of digital retail sales worldwide.
China’s population is more than 1.3 billion, with a middle class of 200 million strong and growing. There are 688 million internet users and 413 million online shoppers. China’s e-retail market is estimated to grow to $1.5 trillion by 2020 and the share of online sales is set to increase to over 15% by 2017. As China’s growth continues, the conditions for the e-commerce are only improving.
Continue reading “China the growing E-Commerce engine”
A very good article published on LinkedIn via Roland van Roon where he is high lighting very interesting elements that is pinpointing the customer journey aspect and how this is changing versus how it was the traditional way. Basically in customer service it now changing towards customer engagement, basically through all various contact points. Whereby you can see that phone contacts are declining social media is increasing, online chat and or e-mail.
50% of all customer interactions happen during multi-event, multi-channel, cross-time journeys
Continue reading “The hidden value in your customer journey”
Most recent news that is bringing Ikea new digital approaches according to the information from econsultancy in their SEO approach they renames products for new SEO-focused Retail Therapy campaign, which is a very interesting approach as you will find for yourselves the product you need to solve your potential problem.
- A daybed bearing the name, My Partner Snores.
- A frying pan called How to Stay Married.
- A dishwasher that has been named My Girlfriend Won’t Do the Dishes.
- Champange flutes sold as When Children Leave Home.
Next to that reported by econsultancy that Ikea in their design trends for 2017 are choosing for less menu options.
Continue reading “Ikea is making moves in the digital landscape”