Recently I got an email reminder to extend my premium account with Spotify, this was in fact updating my payment data also. First, I received an email to tell me to update this, for me this immediately raised the question was this “fishing”? However, by looking at it, it was not and could login through a link to update my payment data. By clicking on a link, it got me to my payment information;
Continue reading “How secure is your payment information with 3rd parties?”
A very good article published on LinkedIn via Roland van Roon where he is high lighting very interesting elements that is pinpointing the customer journey aspect and how this is changing versus how it was the traditional way. Basically in customer service it now changing towards customer engagement, basically through all various contact points. Whereby you can see that phone contacts are declining social media is increasing, online chat and or e-mail.
50% of all customer interactions happen during multi-event, multi-channel, cross-time journeys
Continue reading “The hidden value in your customer journey”
Customer Services is getting more and more critical in your e-commerce business process and the high demands rightfully so are coming from the companies delivering the services. eMarketer reported out interesting statistics around this customer service demand in the market. Continue reading “More and More customer service expected in E-Commerce”