Tag: CUSTOMER SERVICE

Top 10 e-commerce trends in 2023

The e-commerce industry has been growing fast in the recent years, and it shows no signs of slowing down at this point. However with the current unstable economic dynamics in certain segments of the market, we need to see how growth will evolve in 2023, average expected growthrate is about 5%. With technological advancements and changing consumer behaviors, e-commerce businesses must stay on top of the latest trends to remain competitive. In this blog, we’ll explore the top 10 e-commerce trends to watch in 2023.

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How secure is your payment information with 3rd parties?

How secure is your payment information with 3rd parties?

Recently I got an email reminder to extend my premium account with Spotify, this was in fact updating my payment data also. First, I received an email to tell me to update this, for me this immediately raised the question was this “fishing”? However, by looking at it, it was not and could login through a link to update my payment data. By clicking on a link, it got me to my payment information;

spotify

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The hidden value in your customer journey

A very good article published on LinkedIn via Roland van Roon where he is high lighting very interesting elements that is pinpointing the customer journey aspect and how this is changing versus how it was the traditional way. Basically in customer service it now changing towards customer engagement, basically through all various contact points. Whereby you can see that phone contacts are declining social media is increasing, online chat and or e-mail.

50% of all customer interactions happen during multi-event, multi-channel, cross-time journeys

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