Customer Services is getting more and more critical in your e-commerce business process and the high demands rightfully so are coming from the companies delivering the services. eMarketer reported out interesting statistics around this customer service demand in the market.
Delivering high-quality customer service remains a critical but challenging problem for marketers. And given that some consumers say they will stop doing business with companies that provide bad customer experiences, it’s all the more important that businesses get it right. The proliferating range of communication channels used by consumers to contact businesses is further complicating those efforts. – See more